Privacy Policy - Cocotiers Hotel Mauritius

Last Updated: 22/04/2026

Welcome to the Cocotiers Hotel Mauritius website (the “Site”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Statement explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Data: Name, email address, phone number, and physical address when you make a booking, fill out a contact form, or subscribe to our newsletter.
Booking & Financial Data: Payment card details, billing address, travel dates, and special requests (e.g., dietary requirements or accessibility needs) necessary to fulfill your reservation.
Technical & Usage Data: IP address, browser type, time zone setting, and information about how you interact with our website.

2. How We Collect Your Data

We collect your data through:

Direct Interactions: When you book a room, contact us via email or forms, or sign up for promotional offers.
Automated Technologies: As you interact with our website, we automatically collect Technical Data about your equipment and browsing actions using cookies and similar tracking technologies. (See our Cookie Policy for more details).
Third Parties: We may receive personal data from third-party booking engines, travel agents, or analytics providers.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it to:

Process and manage your hotel reservation.
Respond to your inquiries and customer service requests.
Send you administrative information, such as booking confirmations and policy updates.
Improve our website, services, and overall customer experience (ensuring our Site remains fast, secure, and optimized).
Send you marketing communications (only if you have explicitly opted in).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties strictly for the purposes outlined above, including:

Service Providers: Payment gateways, booking engine providers, and IT support services.
Legal Authorities: If required by law, to comply with legal obligations, or to protect the rights and safety of Cocotiers Hotel Mauritius, our guests, or others.

5. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Our website utilizes secure protocols to encrypt data transmitted between your browser and our servers.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under the Mauritius Data Protection Act 2017 and the GDPR, you have the right to:

Request access to your personal data.
Request correction of incomplete or inaccurate data.
Request erasure of your personal data.
Object to the processing of your data for direct marketing.
Withdraw consent at any time where we are relying on consent to process your personal data.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications (such as social media platforms). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.